Refund Policy

We guarantee your full satisfaction or your money back. An administration fee of 3.5% of your original purchase price will be deducted from the amount refunded.

The refund policy will not take effect in any of the following events:

  • If you have received the final files of your design.
  • If you have approved your logo/web design.
  • If work was commenced on one of your samples and 3 or more logo design changes were effected at your request.
  • If the party for whom the logo/web is being designed closes, or changes its name, or changes its activity.
  • If the project was cancelled for reason(s) unrelated to the logo/website design of Design Live Pro.
  • If you do not communicate with Design Live Pro. for more than 4 months following the submission of the logo/web design.
  • If other design companies were hired to work on the same design project at the same time.

How the money will be transferred:

If you have paid using your credit card OR Paypal - the money will be transferred back to your credit card account OR Paypal. It may take up to 6 business days before the money will appear on your account. If you have paid using a cheque or a money order your refund will be sent to you by paypal.